This Refund Policy applies to purchases of Tripko credits and related paid visibility features offered through the platform.

This policy should be reviewed and finalized with the platform operator's full legal and commercial details before public launch.

This policy explains when refunds may be approved for credit purchases, promotional visibility features, duplicate charges, failed transactions, reversals, and payment disputes.

Payments may be processed through Dodo Payments or another authorized payment provider acting as the billing and payment facilitator.

Tripko credits are used by agencies for paid promotional visibility on the platform, including featured placements where available.

Unless required by applicable law, purchased credits are generally non-refundable once they have been successfully added to an agency wallet and remain available for use.

We may approve a full or partial refund in situations such as duplicate payment, technical processing error, failed credit delivery, unauthorized transaction confirmed after review, or another exceptional case where the platform determines a refund is appropriate.

If a payment is reversed, refunded, cancelled, or successfully charged back, we may also remove or adjust the related credits, promotional periods, or wallet balance.

A refund will normally not be granted for credits that have already been spent, for promotional periods that have already started or completed, or where an agency simply decides not to use already delivered credits.

Refund requests may also be denied where misuse, fraud, policy violations, or payment-provider restrictions are identified.

To request a refund, contact us at patuvajmkd@gmail.com and include the agency name, payment date, payment reference, amount paid, and a short explanation of the issue.

We may request additional information or evidence to verify the request before making a decision.

Refund requests are reviewed manually. If a refund is approved, processing time may depend on the payment provider, banking network, and card issuer.

Dodo Payments or another provider may handle the operational side of the refund, reversal, fraud review, or dispute resolution according to its own compliance procedures.

If a payment is disputed through the card issuer or payment provider, we may suspend the related credits, agency account privileges, or promotional placements while the case is under review.

Submitting a false or abusive chargeback may result in account restrictions or permanent removal from paid features.

We may update this Refund Policy from time to time to reflect changes in paid features, billing operations, legal requirements, or payment-provider rules.

When material changes are made, we will update the date on this page and may provide additional notice where appropriate.